Susan has spent 20+ years in the airports industry, including 10+ years as a commercial planning consultant. Her specific areas of focus are commercial planning and strategy and business development and customer experience.
She previously spent six years responsible for global business development – managing tender development and responses – as well as global corporate communications and ownership of the global brand for SSP, The Food Travel Experts, a leading provider of food and beverage to airports and rail sectors.
Susan began in the industry as a journalist and editor for airport industry and travel retail titles, including The Airport Book, Travel Retail Business, ACI Europe and UK’s Airport Operators’ Association.
Susan is a CPI commercial trainer and speaker at aviation industry events, including a guest speaker on non-aeronautical business at the University of Westminster’s MSc Air Transport Planning and Management.
She has a BA Hons in International Relations from Nottingham Trent University, UK.